Service agreements set boundaries, which can be especially important for someone who’s managing a chronic condition. The details may vary, but they generally contain:
- Hours committed
- Exact nature of the commitment – what’s in and what’s out. What tasks and/or responsibilities is each of us committing to?
- Turnaround times
- Deliverable with due date
- Best, and alternate communication, channel
- Assumption to make when there’s no response – either way (Does silence imply consent, or “I’ll get back to you later,” or…?)