Include family caregivers in the conversation. Technology needs: Access, Track, Manage, Coordinate, Connect, Learn. Challenges: communication paralysis, processes don’t include caregiver, lack of care and service coordination, near absences of collaboration between providers, siloed resources, and poor usability of the healthcare system. Family caregivers become your most effective care delivery resource when you LET them.

Presented with MaryAnne Sterling, co-founder, Connected Health Resources at HIMSS14 on February 26, 2014, in Orlando